Banking Customer Service - Permanent Hiring (Bukit Jalil)

Full job description

Job Responsibilities:
Provide excellent support experience to customers via all relevant communication channels.
Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best
address customer's needs while ensuring that any existing confusion is clarified.
Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure
case closure in accordance to our service standards.
Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the
customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
Build sustainable relationships and engage customers by taking the extra mile.

Requirement:

• Communication – English 5/5 *Mandarin for Mandarin Speaking Agents
• Experience – 1 years to 6 years, Fresh Grad can if got prior exp.
• Education – SPM/ Diploma/ Degree
• Willing to work in 24/7 rotational shift pattern

Benefits:
Permanent Position

Attractive Remuneration
Comprehensive Medical Care and Insurance Coverage
Premium and Instagramable Workspaces
Engagement and Recognition Programs
Strong Learning and Development plans for your growth and career acceleration
Easy to locate area with direct access to public transport.
Enjoy flexible working arrangements.

Join a global company with 25 years of experience and more than 200 industry awards.

#CWCC #Banking #customerservice

Job Type: Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay
• Yearly bonus

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)