Customer Service (Chemicals Industrial)
RM 3,000 - RM 4,000 / Per Mon
Original
Simplified
- To handle inquiry from customers – calls / emails
- To manage and process quotation from customers
- Handle and send sales order, cash sales and invoices to customers
- Handle customer’s complaint (product issue and etc) and submit the complaint form to suppliers.
- To handle / follow up bank in slip for cash sales and sales order, arrange courier service / own collection and etc.
- Liaise with customers on return poison form, cash sales, delivery note (DN) and others
- To provide consignment note tracking number, dimension to customers
- Request supplier quotation ( do comparison price among the suppliers)
- To handle / solve the price issue, packing size and others issue on Purchase Order (PO), follow up the issue arises with related customers
- To work closely with internal departments pertaining customer order enquiries and deliveries, if issue arises like item delay / backorder, need to provide alternative solution to customers
- Follow up suppliers request on those items need End User Declaration (EUD) form, poison license and end users ‘s PO
- Diploma or Bachelor Degree in Science
- Min two years working experience will be added advantage
- Excellent in written and communication skills
- Strong problem solving skills
- EPF / SOCSO provided
- Annual Medical Fee provided
- Annual bonus ( Based on company performance & Self performance)
- Annual increment ( Based on self performance)
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