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Team Leader (Call Centre)

Salary undisclosed

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Job Description

  • To undertake daily management activities
  • Supervise, coach & motivate the team to achieve the KPI.
  • To constantly monitor & manage performance of the team.
  • To initiate changes to manage adherence to work schedule, standard operation procedure.
  • To prepare month end & ad-hoc reports as & when required.
  • To manage client’s expectation & ensure daily deliverables are met.
  • Point of escalation between operations and clients

Requirement

  • Candidate must possess at least Diploma, Degree, any field
  • At least 1-2 years working experience in call center.
  • Required language(s): English & Bahasa (oral and written).
  • Proficient in MS Office & Computer Skills.
  • Good in analytical and problem solving skills.
  • Good time management and people management skills
  • Flexible, reliable and dependable.
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