People Service Subject Matter Expert (Payroll)

OUR STORY

At ST, we believe in the power of technology to drive innovation and make a positive impact on people, business, and society. We are a global semiconductor company, and our advanced technology & chips forms the hidden part of the world we live in today.

When you join ST, you will be part of a global business of more than 115+ nationalities and present in 40 countries, 50,000+, diverse and dedicated creators & makers of technology around the world!

Developing technologies takes more than talent: it takes amazing people who understands collaboration and respect. People with passion and desire to disrupt the status quo, push boundaries and drive innovation – whilst unlocking your own potential.

YOUR ROLE

Main goals for 2023-2025​

• Ensure a strong customer experience through delivering efficient and smooth day-to-day Payroll/HR operations in cases requiring deep expertise​
• Provide expert support and advice to employees and managers in high complexity cases in dedicated service line(s)​
• Ensure high quality service delivery by continuously improving processes ​
• Adhere to the company's strategy, values and targets when helping employees​

Accountabilities and responsibilities ​

• Respond to employee inquiries and concerns via phone, email, or in-person, provide accurate and timely information, advice, and assistance ​
• Assist employees with Payroll/HR-related processes and procedures, such as benefits enrolment, time-off requests, and salary adjustments ​
• Maintain accurate and up-to-date employee records in the information system​
• Identify and act on improvement opportunities to ensure high quality service delivery ​
• Provide training and guidance to employees on Payroll/HR-related topics ​
• Participate in projects and initiatives to improve the overall employee experience ​
• Assist with various Payroll/HR administration and paperwork, such as onboarding, terminations, and compliance​
• Develop and monitor SLAs and associated measurements​
• Provide input in process design on feasibility for systems & technology​
• Keep developing knowledge about Payroll/HR best practices as well as about important laws and regulations​
• Run reports to assess quality service level of People Service and share them with relevant people​

YOUR SKILLS & EXPERIENCES

Experience Requirements​

• 5+ years in Payroll, HR, business, administration or related field ​
• Proven experience in completing the day-to-day operations of the Payroll/HR department, ideally in semiconductor or globally operating technology company ​
• Experience in constructively collaborating with internal stakeholders

Knowledge and Skills Requirements​

• High level of Payroll/HR IT acumen ​
• Ability to handle confidential and sensitive information with discretion ​
• Excellent interpersonal & communication skills ​
• Ability to work effectively with individuals at all levels of the organization ​
• Self-reliant, resourceful, and able to work independently ​
• Effective team member in sharing knowledge and best practices​

Working at ST means innovating for a future that we want to make smarter, greener, in a responsible and sustainable way. Our technology starts with you. Join us and start the future!

To discover more, visit st.com/careers