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Customer Service| 21st Nov Intake| Bukit Jalil| Up to 4500|

RM 3,500 - RM 4,500 / Per Mon

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Salary: RM3500-RM4500

Working Days: 5 days, 2 days off

Working Location: Bukit Jalil

Job Duties:

•Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary

•Sign up customers for I-Banking

•Route calls through IVR where applicable

•Maintain contact records to reflect current information

•Requests and complaints Turn around

•Promote cross sell of all banking products

•Maintain accuracy of information given to customers

•Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.

•Ensure all sales pitches are made without any mis-selling

Required Skills:

1. At least 1 year experience in Call Centre, or Customer Service

2. Minimum SPM as last education

3. Previous Experience in bank sector added advantage

4. Welcome Fresh grads

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

  • Dental insurance
  • Maternity leave
  • Opportunities for promotion
  • Vision insurance

Schedule:

  • Fixed shift
  • Monday to Friday
  • Rotational shift

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • English (Preferred)