Operation Executive (Coffee Vending Machine)

Company Overview:

Coffeebot Holding Sdn Bhd is a dynamic and innovative company that specializes in coffee vending machine services. We aim to deliver premium coffee experiences through cutting-edge technology and exceptional service. We are looking for an Operation Executive to oversee and optimize the daily operations of our vending machine business.

Job Summary:

The Operation Executive is responsible for managing the operations and maintenance of coffee vending machines across various locations. This role requires a candidate with a strong background in F&B operations, a keen eye for quality control, and the ability to lead a team in delivering top-notch service to our clients.

Key Responsibilities:

• Operational Management: Oversee the daily operations of coffee vending machines, ensuring smooth service, timely restocking, and maintenance across multiple locations.
• Team Leadership: Supervise a team of service technicians and area supervisors, providing guidance, training, and support to ensure high performance.
• Vendor & Supplier Coordination: Work closely with coffee bean suppliers, machine manufacturers, and other vendors to ensure timely deliveries and optimal machine performance.
• Customer Relations: Act as the main point of contact for key clients, ensuring satisfaction through regular check-ins, issue resolution, and excellent service.
• Inventory Management: Monitor stock levels for coffee beans, milk, and machine parts, ensuring supplies are consistently available.
• Quality Control: Ensure all machines are cleaned and maintained to F&B hygiene standards. Oversee product quality, machine calibration, and taste consistency.
• Reporting & Analysis: Analyze machine usage data to optimize service schedules, reduce downtime, and improve customer satisfaction.
• Compliance & Safety: Ensure all operations comply with health, safety, and food handling regulations. Handle inspections and audits as required.

Key Requirements:

• Experience: Minimum 3-5 years in a similar operations role, preferably within the F&B industry (coffee shop, cafe, vending, catering, etc.).
• Education: Degree or diploma in Hospitality, F&B Management, Operations, or related fields.
• Technical Skills: Strong understanding of coffee equipment, maintenance protocols, and general F&B standards.
• Leadership: Proven experience in managing and motivating teams.
• Problem-Solving: Excellent troubleshooting skills for resolving machine issues and operational challenges.
• Communication: Strong interpersonal and communication skills, both verbal and written.
• Customer Service: A passion for delivering high-quality service and building strong client relationships.
• Flexibility: Willing to travel to various machine locations as needed.

Why Join Us?

• Be part of a growing and innovative company.
• Competitive salary and benefits.
• Opportunities for career growth and professional development.
• A dynamic work environment with a focus on quality and excellence.

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,200.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Fixed shift

Ability to commute/relocate:

• Bandar Sunway: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• F&B: 1 year (Preferred)
• Coffee: 1 year (Preferred)

Willingness to travel:

• 100% (Preferred)