Centralized Reservations Agent
- Full Time, onsite
- Private Advertiser
- Kuala Lumpur Reservations (Hospitality & Tourism) Full time RM 2, Malaysia
Salary undisclosed
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Qualifications & experience
- Phone Etiquette, Communication, and Customer Service skills.
- Experience in handling room reservations.
- Front Desk Duties proficiency (arrival list, departure list, night audit etc).
- Strong organizational and multitasking abilities.
- Excellent interpersonal skills.
- Knowledge of property management or hospitality industry is a plus.
- Fluency in multiple languages is an advantage.
Tasks & responsibilities
- Assisting and advising customers who may be choosing from a variety of properties options.
- Making reservations for customers based on their various requirements and budget.
- Checking the availability of accommodation on the customers’ desired travel dates.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Answering any questions guests might have about the reservation, arrival, payment process.
- Providing support to customers who may need to amend or cancel a reservation.
Benefits
- Annual Leaves
- EPF & SOCSO
- Medical coverage
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