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Reservations Agent

  • Full Time, onsite
  • Mykey Global Sdn. Bhd.
  • Kuala Lumpur Reservations (Hospitality & Tourism) Full time RM 2, Malaysia
Salary undisclosed

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About us

MyKey Global is a fast-growing property management company and hospitality operator based in WP. Kuala Lumpur. We provide warm, comfortable, and luxurious accommodation experiences for our property occupants while helping property investors achieve higher rental yields. Our innovative approach bridges the gap between property owners and hospitality guests through technology and a vast network of real estate partners worldwide. We prioritize Comfort and Elegance, Luxurious Quality, Superior Location, Innovative Technologies, and Cultural Creativity to create a sustainable accommodation investment model.

Qualifications & experience

  • Phone Etiquette, Communication, and Customer Service skills.
  • Experience in handling room reservations.
  • Front Desk Duties proficiency (arrival list, departure list, night audit etc).
  • Strong organizational and multitasking abilities.
  • Excellent interpersonal skills.
  • Knowledge of property management or hospitality industry is a plus.
  • Fluency in multiple languages is an advantage.

Tasks & responsibilities

  • Assisting and advising customers who may be choosing from a variety of properties options.
  • Making reservations for customers based on their various requirements and budget.
  • Checking the availability of accommodation on the customers’ desired travel dates.
  • Processing payments and sending confirmation details to customers.
  • Sorting out any issues that may arise with bookings or reservations.
  • Answering any questions guests might have about the reservation, arrival, payment process.
  • Providing support to customers who may need to amend or cancel a reservation.

Benefits

  • Annual Leaves
  • EPF & SOCSO
  • Medical coverage