Customer Service Executive

POSITION: CUSTOMER SERVICES EXECUTIVE/FRESH GRAD (MANDARIN SPEAKER) Responsibilities: Summary: Customer service daily routine which generally consists of handling emails, live-chats, and ad-hoc tasks regarding clients’ requests. • To communicate with customers by email, live-chats, or telephone. • To escalate unresolved queries to designated departments for further investigation. • To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions. • To communicate progress and resolution of issues to internal and external customers. • To familiarize yourself with the prepared SOP on covered scenario on handling emails, processing pending enquiries, as well as answering general inquiries. • To update daily listing for day-to-day operation according to the given requirement. Requirements: • FRESH GRADUATE is encouraged to apply. • Required skills: Microsoft Office (Word, Excel, PowerPoint) • Fluent in English and Mandarin for both oral and written as the person need to deal with Mandarin speaking clients. • Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry. • Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure. • Willing to work on shifts including weekends and public holidays. • Candidates must be based in KL / Klang Valley Other benefits: • A good amount of Annual Leave entitlement • Entitled to various allowances. (medical, dental, optical, sports, personal wellness & etc.)** • Shift Allowance (Night)** • WFH • Performance based bonus and annual salary review (Performance review system applies)** • And many more • Salary range: RM2000 - RM4000 (depends on works experiences) **terms & conditions.