Customer Service Specialist

Job description Establish a good relationship with customers and provide excellent customer service. Provide customers with accurate and precise product and service information. To represent the company in a positive and professional manner. Exceeding customer expectations in terms of customer service and accurate information. Manage customer feedback, inquiries, complaints, and requests that come through social media and email in a timely manner. Handle customer service-related inquiries and requests from social media and escalate less-related matters to relevant departments. Respond to customer complaints, and feedback professionally with solutions to issues inquired. Ensure all customer feedback, inquiries, and complaints are monitored and progressed to the satisfaction of the customer. Deliver the best service to customers to ensure the highest customer satisfaction with the right procedures. Maintain daily recordings, and log and document issues and resolutions in an electronic database for respective departments to review. Work closely with another department to follow up on the customer order status. The additional task required by the company in accordance with the day-to-day operational flow of the company. REQUIREMENTS : A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred. At least 2 years' experience as a customer experience specialist, or a similar customer support role. Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels. Proficiency in MS Office, as well as CX and CRM software, such as amoCRM and Qualtrix CustomerXM. Exceptional interpersonal skills and a client-centered approach. Great organizational and time management abilities. Superb communication, collaboration, and problem-solving skills.