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Air Freight Customer Service Coordinator

RM 1,700 - RM 2,200 / month

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Responsibility:

  • Provide correct and clear shipping instruction to Freight Planner for space planning purpose.
  • Send pre-alert to shipper & overseas counterpart as well as update of irregularity information (offloaded, damage or other)
  • Coordinate with Export Operation, Custom Team & Transport Dept for smooth shipment handling and information flow
  • Coordinate with Export Billing to generate correct billing invoice within timeframe
  • Preparation of Performance Report as per Customer required
  • Ensure correct data key-in at AWB as well as charges in UFS as per shipping instruction and quotation provided.
  • Handle inquiries and complaints from customer or overseas counterpart
  • Ensure changes made in UFS and AWB is with proper CCN form raised.
  • Ensure all the agent bill being cost in and no pending of payment on timely manner

Requirement:

  • SPM or Diploma in relevant studies
  • Good interpersonal skills
  • Possess 1-2 years of customer service experience in freight forwarding industry
  • Well versed in MS Office application
  • Understand Incoterms
  • Fresh graduate are welcomed to apply

Job Types: Full-time, Permanent, Contract

Pay: RM1,700.00 - RM2,200.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay
  • Yearly bonus

Experience:

  • Air Export or Air Import Custo Service: 1 year (Required)