Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Support Executive (mandarin & Cantonese)

RM 3,000 - RM 4,400 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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Key Responsibilities:

· Ensure all calls and emails are handled promptly and within the agreed Service Level Agreement (SLA).

· Classify and prioritize incoming incidents for proper management.

· Track the progress of issue resolutions and provide regular follow-ups on the status of incidents.

· Maintain ownership of support tickets, offering continuous updates to customers regarding outstanding issues.

· Record all relevant information accurately and completely for each customer interaction.

· Escalate incidents to second-level support as per established procedures.

· Monitor and manage alerts from the Network Monitoring Systems, ensuring proactive resolution of issues.

· Complete all customer requests within SLA and manage their expectations effectively.

· Notify Managers in case of any major incidents affecting services.

· Able to handle customer complaints.

Requirements:

· Proficiency in English, Mandarin, and Cantonese (both written and spoken) is mandatory.

· Prior experience in customer support, with added value given to candidates with technical support experience, especially in broadband or network-related services.

· Strong organizational skills with the ability to manage multiple tasks and priorities effectively.

· Ability to provide clear and concise updates and explanations to customers regarding technical issues.

· Ability to work collaboratively in a fast-paced environment, with a focus on delivering exceptional customer service.

Job Types: Full-time, Part-time, Permanent

Pay: RM3,000.00 - RM4,400.00 per month

Schedule:

  • Day shift
  • Night shift
  • Rotational shift

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer Care Specialist: 3 years (Preferred)

Language:

  • English (Preferred)
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