Room Division Manager

We are looking for team members to join us at Mana-Mana Suites, one of the fast growing property management companies in Malaysia. We are looking for a candidate with excellent communication skills. Able to plan and organize marketing activities and collaborate with the operations team. Also, the ability to come up with solutions while being in a stressful situation is key to being great at this job.

Key Accountability Areas

Under the general direction of the Onsite Manager, the Onsite Manager will be responsible for the supervision of the day to day operation of the Accommodation, maintaining high standards of accuracy and customer satisfaction to all guests and maximization of financial performance, guest satisfaction and staff development.

Role & Responsibility

Job requirements & Job details

1.Leading Room Operations Team & Functions

-Manage FD & HK: Daily operation

-mplement Processes (SOP)

-Monitoring & Manage the security of all the properties under the property

-Healthy relationships with other departments: cross department collaboration

-Problem solving: find solutions to resolve major issues

-Improve the service of HK with EHK & reduce the costs of HK

-Coordination of the Hotel is smooth: infrastructures improvements

2.Managing and Monitoring Activities that Affect the Guest Experience

-Demographic of the guests

-Guest services: complaint handling, reviews & rating

-Responding to emails: all stakeholders

-Guest experience enhancement: VIP

-Proper coordination across departments: VIP services

-Bonding with repeat guests

3.Initiate Marketing Activities of the Site

-F&B: sales, budgeting etc

-Working with F&B outlet mangers

-Marketing: promoting the brand & brand awareness

4.Managing Profitability (Revenue vs. Costs)

-Manage department budget & report progress

-Cost control & Budgeting

-Sales & Revenue

-Compliance of the Hotel: permits etc

-Increase the Sales at Hotel level

5.Conducting Human Resources Activities

-Operational Culture & SOP

-Staff under go proper training: smooth operation

-Conduct trainings & engage with trainers outside the department

-HR @ property level

-Staff welfares & development

6.Property management

-Operation of the property & understand the property

-Relationships with suppliers & other involving parties

-Receiving/terminating Units Process

-Building repo with other operators

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; advanced degree preferred.
• Proven experience in hotel operation, sales, revenue management or a related role, preferably in the hotel industry.
• Proven experience in property management or airbnb operation will be an added advantage.
• Strong leadership and team management skills, with the ability to motivate and inspire teams to achieve goals.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with guests and team members.
• Proficiency in hotel or property management systems, as well as Microsoft Office applications.
• Analytical mindset with the ability to interpret data and make strategic decisions.