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Inbound Sales Representative- English Speaking

Salary undisclosed

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Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

Responsibilities

  • Handle incoming calls using proper sales and customer service practices throughout the interaction.
  • Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
  • Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
  • Troubleshoot client products to ensure a one-call resolution.
  • Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
  • Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
  • Open to working in rotational shifts.

Qualifications

  • Bachelor's degree or Diploma in any discipline
  • Open to Local Malaysian
  • Proficiency in written and spoken English
  • Minimum 1 year of sales experience preferred
  • Strong ability to turn support calls into sales opportunities