LEARNING & DEVELOPMENT OFFICER
Salary undisclosed
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Role of Learning & Development Officer
- Assist and coordinate the preparation of colleague’ nomination for Learning & Development plan in accordance with the Hotel’s Learning & Development policy
- Assist in the preparation of training room facilities for the colleagues requesting the use of the training rooms.
- To ensure that all training records are input into the Learning Development Information System and to generate monthly reports accordingly.
- To replenish training materials after each training
- To ensure the cleanliness of the training room after each training
- To ensure training equipment are set up and training material are ready and placed in the respective training room 15 minutes prior to the training.
- To ensure that all training records are properly filed and kept updated and ensure that all training records are properly filed and kept updated.
- To ensure that an effective control system is established to control the booking of the training rooms, training equipment and materials.
- Ensure effective implementation of the IMS policy and procedures.
- Ensure continuous training and awareness of the IMS system.
- Ensure OTPs are monitored and acted upon
- Identify areas of improvement through CPAR or suggestions
- Ensure operational compliance to legal regulations and other requirements.
- Identification of new activities that are in relation to EASI and HIRADC.
- Diploma or Degree in Business Administration or Hotel Management
- Minimum 3 to 5 years’ hands-on experience in Learning & Development in the service industry
- Ability to communicate fluently in English Language and Bahasa Malaysia with internal and external customers alike
- Maintenance of good interpersonal relationship with all levels of colleagues in the department and in the hotel
- Able to take the initiative where necessary
- Possesses organizational and inter-personal skills
- Self-motivated and self-starter
- Able to conduct internal training if required
- Self-driven, dynamic, open minded and eager to learn new things
- An independent problem solver and able to work effectively under pressure
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