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Purpose of this position / Position summary
The Aftermarket Sales Engineer is responsible in driving revenue growth through the identification and development of aftermarket sales opportunities in Malaysia. This role requires a combination of technical expertise, strong sales acumen, and exceptional customer relationship management skills.
Primary duties and responsibilities
Sales Growth: Develop and execute strategic sales plans to expand market share and drive revenue growth within assigned territories.
Identify and Qualify Sales Opportunities: Proactively identify aftermarket sales opportunities within existing client accounts and new prospects. Evaluate customer needs and requirements to recommend appropriate aftermarket products and services.
Funnel Development: Participate in exhibitions, seminars, webinars etc. to generate more sales and opportunities.
Technical Consultation: Serve as a subject matter expert on our products and services, providing technical consultation and support to customers. Understand customer challenges and recommend tailored solutions to meet their specific needs.
Proposal Development: Prepare and present compelling proposals and quotations to customers, outlining the features, benefits, and value proposition of our aftermarket products and services. Collaborate with internal teams to ensure accurate and timely proposal development.
Relationship Management: Build and maintain strong relationships with customers, ensuring high levels of customer satisfaction and retention. Act as the primary point of contact for aftermarket sales inquiries, addressing customer concerns and inquiries promptly and effectively.
Collaboration: Collaborate cross-functionally with internal teams, including Applications, Service, Sales, Back Office, and Logistics to ensure seamless delivery of aftermarket products and services. Communicate customer requirements and feedback to internal stakeholders to drive product enhancements and improvements.
Reporting: Generate a monthly sales progress report for assessment by the supervisor.
Market Analysis: Stay abreast of market trends, competitor activities, and industry developments related to aftermarket products and services. Provide insights and recommendations to management based on market analysis to enhance our competitive positioning.
