Manager, Ground Operations

ABOUT US

At Teleport, we're the #1 logistics service provider in ASEAN, and we're all about making logistics simple, human, and quick, shaking up the industry across Southeast Asia. Our mission? To move things across Southeast Asia better than anyone else. We are driven by our values: Move with urgency—because time is crucial; Aim to pioneer—constantly innovating to stay ahead; Do it with intent—delivering with purpose and precision; and Keep it real—maintaining authenticity and transparency in all we do.

Learn more about #Teleport by checking out the link below:

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Demonstrates ownership and responsibility of the Ground Operations
• Managing and leading the Ground Operations team to ensure the smooth operation of Teleport throughout the entire network and responsible for Ground Operations.
• Managing and refining processes with customers, CTOs, the Origin/Destination ops team, and other stakeholders to meet customer SLAs.
• Ground OPS’s responsibility is to perform the value added service to solution customers(not limited) to ensure parcels are able to be delivered within Teleport network
• Having an in-depth understanding of air operations, including safety and regulations, to execute tasks effectively.
• Managing stakeholders' expectations and attending their requests through updates, reports, and other communication means.
• Using reports to monitor team performance and execute improvement plans, including the design and improvement of reports.
• Analyze and optimize ops performances
• This position may involve working during night hours, depending on needs.

These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip)

• Bachelor’s degree in Logistics, Aviation, or related field.
• 6-8 years of experience in air cargo operations.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of air cargo safety regulations and operations.