Online Customer Service / Sales (HQ)
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Job Description:
- Manage company E-commerce platforms such as Whatsapp / Facebook Page Instagram or Website.
- To handle, process order from company website (Shopify) and Shopee portal.
- Engage with potential customers and convert lead into sales. (Sales conversion)
- Prepare sales and customer database report
- Develop E-commerce strategy to promote sales via online and Live marketing.
- Assist customer via online in locating the desired to purchase the item.
- Assess customers needs and provide assistance and information on product features.
- To update product updated stock in website, and company database.
- Collect testimony/feedback from customer.
- Edit testimony/feedback & update testimony/feedback on company media social.
- To handle retail order from reseller (dropship, stockist, personal shopper and agent)
- Responsible in handling & follow up customer inquiries.
- To liaise with superior on product launching and sale.
- To perform ad hoc task assigned by the management from time to time.
Requirement :
- At least 1 year of working experience in the related field is required for this position.
- Have working experience in sales/customer service position/retail will be advantages.
- Ability to handle multiple challenges and task concurrently.
- Command of office tools such as the Microsoft Office Suite (Excel, Word, Powerpoint) is necessary.
- Good interpersonal relationship and social skill.
- Able to start work immediately.