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Online Customer Service / Sales (HQ)

RM 1,500 - RM 1,500 / month

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Job Description:

- Manage company E-commerce platforms such as Whatsapp / Facebook Page Instagram or Website.

- To handle, process order from company website (Shopify) and Shopee portal.

- Engage with potential customers and convert lead into sales. (Sales conversion)

- Prepare sales and customer database report

- Develop E-commerce strategy to promote sales via online and Live marketing.

- Assist customer via online in locating the desired to purchase the item.

- Assess customers needs and provide assistance and information on product features.

- To update product updated stock in website, and company database.

- Collect testimony/feedback from customer.

- Edit testimony/feedback & update testimony/feedback on company media social.

- To handle retail order from reseller (dropship, stockist, personal shopper and agent)

- Responsible in handling & follow up customer inquiries.

- To liaise with superior on product launching and sale.

- To perform ad hoc task assigned by the management from time to time.

Requirement :

- At least 1 year of working experience in the related field is required for this position.

- Have working experience in sales/customer service position/retail will be advantages.

- Ability to handle multiple challenges and task concurrently.

- Command of office tools such as the Microsoft Office Suite (Excel, Word, Powerpoint) is necessary.

- Good interpersonal relationship and social skill.

- Able to start work immediately.