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Customer Support

RM 300 - RM 3,500 / Per Mon


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Simplified
  • Provide friendly and efficient service to our merchants/ customers.
  • Be a first point of contact to handle and resolve when customers/ merchants’ complaints.
  • Responding professionally and promptly to customers/ merchants’ inquiries including IT relevant questions (integration).
  • Deliver excellent customer service and manage the needs of our merchants/ customers through our communication channels.
  • Keep updated with company procedures and processes.
  • Identifies merchants/ customers issue and escalate to the right department.
  • Enters and updates daily reports.
  • Fresh graduates are welcome to apply.
  • Able to communicate and understand in Mandarin.
  • Possess own transportation.
  • Willing to work rotational shifts.
  • Able to work on public holiday.
  • Ability to handle multiple tasks, meticulous and high attention to detail.
  • Strong time management skills and motivations to exceed expectations.
  • Strong team spirit working with the teammates to deliver the best customer experience.
  • Hardworking and willing to learn
  • Salary or Basic RM
  • 5 Working days, 2 days off.
  • Parking Allowance (RM 400)
  • Upon Confirmation, Housing Allowance (RM 600)
  • Overtime pay and pay on Public Holiday
  • Next to public transport (Bus)
  • Company Trip & Good working environment
  • Annual Performance Bonus
  • Snack Bar provided
  • Medical Benefit
  • Training Provided
  • Annual Leave
  • EPF
  • SOCSO
  • EIS