Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Call Center Team Lead (Mandarin + Eng)

Salary undisclosed

Apply on

Linkedn
Original
Simplified

Job Title: Team Leader, Call Center Operations

Language Competencies: Mandarin (Native) + English (B2 level)

Location: Kuala Lumpur, Malaysia

Role & Responsibilities:

  • Ensure agent adherence to policies for attendance, established procedures etc.
  • Help team members reach their highest potential through effective one on one coaching and group training
  • Administer training programs for existing staff when needed
  • Work with management on refining and scheduling appropriate training sessions
  • Develop short training documents that support call center operations
  • Answer questions from staff and provide guidance and feedback
  • Manage by walking around. Be visible to answer questions
  • Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
  • Keep staff motivated and engaged
  • Motivate and encourage agents through positive communication and feedback
  • Develop contests, awards and themes that increase agents’ loyalty and focus.
  • Good presentation skills
  • Produce a quarterly Strategy Presentation outlining your team’s performance, growth and recommendations for additional growth and improvement
  • Analysis of trends, emerging issues and factors affecting subsidiary performance
  • Devise and/or recommend ways to optimize procedures
  • Keep management informed on issues and problems
  • Prepare monthly/annual results and performance reports
  • Create a detailed plan of the way in which you plan to impact your team’s dayby-day performance

Requirements:

  • Native Mandarin speaker
  • English (Intermediate level - B2)
  • Experience in Customer Service is preferred
  • Bachelor's Degree in any field
  • 2 years minimum experience in supervising/leading a team
  • Experience in a high-growth organization strongly preferred
  • Must be amenable to work in shifting schedules
Similar Jobs