Vip Customer Service Specialist (Mandarin Speaker)
RM 4,000 - RM 6,000 / Per Mon
Original
Simplified
- Only livechat (No phone calls or emailing)
- Focus on resolving issues encountered by premium users on the platform to ensure a smooth user experience.
- Compile feedback from users and agents, report to superiors promptly, and facilitate issue resolution and improvement.
- Review user information and content to ensure compliance with platform regulations and maintain platform order.
- Maintain communication with agents, establish good cooperative relationships, and drive business growth.
- Possess sensitivity and skills in handling public opinion, effectively address various public opinion events, and uphold platform reputation.
- Introduce the latest promotional activities to VIP clients, providing relevant information and advice
- Able to work at office, Work Location: Menara AIA, Kuala Lumpur.
- Able to understand, read and speak in Mandarin and English.
- Interview is using English as main language.
- Bachelor's degree or above with at least one year of relevant work experience; outstanding fresh graduates are also welcome to apply.
- Proficient in English for effective communication with international clients.
- Must be able to use Translator.
- Strong customer service awareness, quick learner, and ability to grasp relevant business knowledge rapidly.
- Must be able to work both shift (10am-7pm; 7pm-3am)
- Excellent communication skills and a strong team spirit.
- Ability to work independently and handle multiple priorities.
- Benefits
- Increment
- Training Provided
- Annual Leave
- Medical Leave
- Medical Claim
- Hybrid Mode Working
- 5 Working days, 2 Days off per week
- EPF
- Socso
Similar Jobs