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Duties and Responsibilities:
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Contribute to team effort by accomplishing related results as needed
- Attend to customer's correspondences emails and letters accordingly
- Provide accurate, valid, and complete information by using the right methods/tools
- Handling phone calls and customers' inquiry timely
- Work closely with team members and leaders to achieve quality results & productivity
- Participate in ad hoc projects or duties as assigned by the team leader or direct superior
- Respond to emails complaints from client/inquiries within the stipulated time set by management
- Work with the team to understand and comply with SOP, to maintain high level of customer service
- To monitor and follow up on the case resolution and escalate issues to superior
Requirements:
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field
- Fresh graduates/Entry level applicants are encouraged to apply
- Hardworking and willing to learn
- Excellent interpersonal, written, and oral communication skills
- Customer oriented with good interpersonal and communication skills
- Proactive & have a great sense of urgency
- Positive attitude and mindset in delivering performance.
- Required Skill(s): Computer Literate, Good Interpersonal Skills, Ability to multitask
- Good command of English and Bahasa Malaysia
- Knowledgeable of government E-Perolehan system is an advantage
- Full-Time position available
- 5 days a week
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