Epicareer Might not Working Properly
Learn More

[WFH] Telemarketing Team Lead

  • Full Time, onsite
  • Alpha Iota
  • Kuala Lumpur Sales - Outbound (Call Centre & Customer Service) Full time Add expected salary to your profile for insights, Malaysia
Salary undisclosed

Apply on


Original
Simplified

Telemarketing Team Lead (Mandarin Speaker)

Join Our Alpha Iota Family, Where Everyone Wins!

  • Exciting Work-from-Home Opportunities
  • Learning & Development Programs to Upskill Yourself
  • Lucrative Salary Package
  • Health and Wellness Perks & Benefits
  • Motivating and Supportive Teams

….and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here’s what awaits you at Alpha Iota!

What would you be doing:

  • Lead and monitor a team of telemarketers.
  • Quality checks and ensure that the standard of work is maintained according to the company’s expectations.
  • Ensure that the team meets the daily, monthly, and yearly KPI targets.
  • Conduct assessments, performance reviews, capacity planning, and training.
  • Support HR with the onboarding of a new employee.
  • Maintain complete knowledge of all services and products.
  • Proactively share existing challenges faced by the team and propose solutions.
  • Analyze data to better understand trends and prepare reports for the management.

To be successful in this role, you will need to have:

  • Minimum of 3 to 5 years experience in the Telemarketing industry
  • Excellent written and verbal communication skills.
  • Demonstrated proficiency in multi-tasking and prioritization.
  • Detail-oriented in ensuring high standards of work and able to adapt quickly to changes in workflows/processes/procedures/product features.
  • High level of integrity as demonstrated personally and professionally.
  • Written and spoken proficiency in Mandarin, Bahasa Malaysia, and basic English.
  • Able to identify, think creatively, and build support for innovative and outside-the-box solutions.
  • We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients

Working days, Duty & Benefits:

  • Monday - Friday (full day): 10 am – 7 pm (1-hour break) & Saturday half day:10 am to 2.30 pm
  • Benefits: (medical, outpatient, allowance, overtime, double/triple pay for holidays worked, fixed bonus, performance bonus, commission)
  • Leave entitlements (Annual Leave, sick leave, Birthday Leave and others, encashment options)