Assistant Manager, Business Process Improvement

Overview:

We are seeking a highly skilled Business Process with expertise in accounting practices to join our team. The ideal candidate will possess strong analytical abilities, a comprehensive understanding of business processes within a professional firm, and a proven track record of implementing process improvements and maintaining ISO standards.

Work Location: South Key, Johor Bahru

Responsibilities:

• Work closely with departmental heads and teams to understand their business processes, challenges and requirements.
• Identify process improvement initiatives, operational bottlenecks and implement streamlined processes to enhance productivity, quality and cost-effectiveness.
• Document current processes, workflows, and procedures to identify inefficiencies and opportunities for business process optimisation.
• Collaborate with cross-functional teams to ensure a smooth transition and implementation of the improvement processes.
• Review, develop and maintain comprehensive documentation, including policies, procedures, guidelines and flowchart.
• Ensure all process improvements align with the company’s strategic objectives and value.
• Utilize data analysis techniques to monitor process performance and identify areas for further improvement.
• Plan and execute risk-based internal audits based on the approved audit plan.
• Ensure compliance with ISO requirements and participate in ISO audits.

Qualifications:

• Diploma/ Bachelor's degree in Finance, Accounting, Business Administration, or related field. Advanced degree or professional certification (e.g., CPA) preferred.
• Proven experience (minimum 2 years) working in a business process improvement or internal audit role within an accounting firm or related industry.
• Familiarity with ISO standards, particularly ISO 9001, and experience implementing ISO-compliant processes.
• Good analytical, problem solving, interpersonal and communication skills.
• Proficiency in Microsoft Office 365 and advanced Excel skills is preferred
• Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
• Good planning and organisational skills, able to work independently.