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Client Services Associate

Salary undisclosed

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Job Responsibility

Responsibility

  • Handle customer inquiries over the Voice (Inbound call) and Non-voice (Email, Livechat & WhatsApp) channel
  • Obtain all necessary information
  • Checking the availability, arranging appointments and scheduling accordingly
  • Provide accurate information (according to product details)
  • Assist customers with essential guidance and accurate information

Working timing

  • Monday to Sunday
  • 5 Working days (2 Off days)
  • 8 Working hours
  • Rotational shift

Salary Package

  • Base pay up to RM3200.00
  • KPI allowance: up RM500.00/month
  • Attendance allowance: RM100.00/month

Working Location

  • Tokio Marine Tower, Jalan Tun Razak (Kuala Lumpur)
  • Nearby MRT & LRT Ampang Park station (walking distance)

Job Requirements

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  • Available to join on immediately
  • Must be fluent in English and Mandarin
  • Mandarin speakers are welcome to apply
  • Excellent telephone etiquette (professional, confident and patient)
  • Must possess at least Diploma

Job Benefits

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  • Performance allowance
  • Perfect attendance allowance
  • OT allowance (If applicable)
  • Shift allowance (If applicable)
  • Training and proper guidance will be provided