Customer Service Representative ( Simplified Mandarin)

RM 3,500 - RM 4,000 / Per Mon

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Simplified

Responding or making follow-up calls or emails to customers to learn about and address their needs, complaints, or other issues with products or business.
Process orders, refunds, forms, and application; including proper documentation according to standard operating procedures.
Responding efficiently and accurately to Distributors or customers, explaining Company’s policies and procedures together with possible solutions, to help the customers feel supported and valued.
Building relationship with Distributors or customers and listening to their feedbacks or concerns to improve Distributors and customer retention.
Equipped with strong knowledge of products, Company’s mobile apps, and intranet to support Distributors or customers and provide guidance if needed.
Providing recommendations or upselling products or business solutions that may better suit Distributors’ or customers’ needs.
Identify and escalate issues to overseeing supervisor.
Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent customer service.
Regularly updates job knowledge by studying new product descriptions and actively participate in training opportunities
Additional
- Maintain high degree of confidentiality.
- Understand and adhere to all policies and procedures, compensation plan
- Perform other duties or ad hoc projects as assigned or needed

Position Title: Customer Service Representative (Mandarin - Simplified)

Working Timings: Mon to Fri (11 AM to 8 PM)

Work Location: Bangsar South, KL. (Close to Public Transport)

Language: Mandarin - Simplified. (Speaking, Writing)
Work Type: WFO
Education - SPM holders can also apply, but would need min 1 year of CS experience.
Fresh Graduates with 6 months - 1 year of CS experience can also apply
Qualifications/Knowledge, Skills & Abilities Requirements
Superior listening, verbal, and written communication skills in both English and Mandarin.
Mandarin speaking candidates are encouraged to apply as jobs require dealing with Chinese speaking customers.
Ability to handle stressful situation appropriately.
Customer-oriented with professionalism.
Strong multitasking, time management, and target achieving skills.
Basic computer knowledge and working knowledge of order entry system.
Will be based in USANA Malaysia office situated in Bangsar South, Kuala Lumpur