Commercial IT Service Delivery Analyst
Salary undisclosed
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Job Summary
This role is for supporting Service Delivery - Commercial IT on the new and existing commercial solutions.
Collaboration required with cross-functional teams to analyze business processes, identify system requirements, and implement solutions that contribute to the overall efficiency and effectiveness of commercial operations.
The role requires a strong combination of technical expertise, business acumen, and effective communication skills.
Role responsibilities
- Responsible for technology leadership, and governance over new and existing commercial solutions within Singapore, Malaysia, and Brunei.
- Drive and execute digital initiative implementation for commercial (e.g.): - Distributor Management System, B2B Application, Sales Force Automation, Image Recognition Automation, Cooler Tracking System, Vending Management System etc
- Gather business requirements, influence technology adoptions with stake holders.
- Create and maintain detailed documentation of system functionalities, processes, and configurations.
- Develop and execute test plans to ensure the functionality and reliability of commercial systems.
- Ensure solution quality, company policies, project methodologies are met.
- Support users in delivery of enhancements and bug fixes, managing service requests and ensuring SLAs are met, troubleshooting of technical issues, etc.
- Work closely with stake holders, vendors to ensure successful provision of support and maintenance accordance to contract.
- Prepare training materials and provide training to end-users as needed.
- Analyze existing systems and processes to identify areas for improvement and optimization.
- Well verse on report used by commercial and able to advise the usage.
- Proactively identify opportunities for system enhancements and process improvements.
Skills Required
- Minimum bachelor’s degree in computer science / information technology, or equivalent.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively in a team and independently when necessary.
- Minimum 2 years of experience supporting commercial application.
- Successful experience as valuable team member on commercial initiatives.
- Sound knowledge in commercial to cash processes; B2C; B2B
- Good communication to articulate business requirements and deliver digital solution initiatives.
- Work Location Base: Petaling Jaya, Selangor
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