Senior Delivery Executive, SEA

We have an exciting opportunity for a Delivery Executive to join us in Malaysia

• Financial Performance Accountability; Delivery & Sold Financials: Responsible for both the delivery and financial health of engagements. This includes meeting financial targets.
• Account Performance: Monitor and govern performance at the account level, making sure committed margins are achieved and improved.
• Engagement & Account Delivery Reviews; Continuous Improvement: Lead improvement initiatives to enhance Contribution Margin (CM) through delivery and account-level reviews.
• Issue Resolution: Act as the escalation point for delivery issues, for internal stakeholders and external customers, ensuring swift resolution.
• Engagement Manager (EM) Oversight; Coordinate Engagement Managers: Track, manage, and coordinate Engagement Managers (EMs), ensuring their compliance with objectives.
• Certification & Process Deployment: Ensure that the delivery processes and tools are implemented effectively and oversee the certification of the Engagement Manager community to maintain high standards.
• Relationship Management: Build strong relationships with internal and external stakeholders & align delivery with customer expectations.
• Delivery Led Sales: Drive sales through a delivery-led approach, ensuring that customer needs are met and exceeded.
• OTACE: Tracking the level of customer satisfaction, retention and overall business success.
• Bid & Proposal Approval; Delivery Validation: Approve and validate all bids and proposals, ensuring feasibility and alignment with delivery objectives from a financial and resource perspective.
• P&L Management; Perimeter-Level P&L: Manage key financial metrics at the perimeter level, including Revenue, Contribution Margin (CM), Non-Billed Time (NBT), Work In Progress (WIP), and Accounts Receivable (AR).
• Performance Reporting: Report on delivery performance to the Delivery Head, ensuring transparency and alignment with overall organizational goals.
• Forecasting: Revenue, CM forecasts for engagements, accounts and industry segments

Requirements:

Our Ideal Candidate

• 15+ years proven experience in a delivery/program/portfolio management role

Domain Experience in any of the following domains is a plus:

i)Digital Manufacturing

ii)Embedded Software for Medical Devices

iii) Automotive Products

iv) Connectivity & Networks

• A strong understanding of financial concepts such as Revenue Accruals, Contribution Margin improvement, WIP (Work In Progress), and AR (Accounts Receivable) is crucial.
• Prior experience in managing fixed-price projects, including cost controls and risk management, is beneficial.
• Complex Environments: Ability to navigate and lead within complex organizational structures, client landscapes, and large-scale projects with multiple moving parts.
• Effective communication skills are essential for managing relationships with stakeholders and teams.
• Strong analytical skills are needed to assess performance, identify areas for improvement, and make informed decisions.
• Leadership experience in continuous improvement initiatives is key, especially in operational efficiency and delivery performance.
• Managing and effectively coordinating with various stakeholders critical to the achieve the outcomes expected of this function. The stakeholders will be direct reports, indirect reports in a matrix organization, clients, engineering, finance, HR & Sales.