Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

SENIOR EXECUTIVE, CUSTOMER CARE

Salary undisclosed

Apply on

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Simplified
Customer Care Support (Singapore and Malaysia):
  • Respond to all customer enquiries across all channels (including Email, Voice call, SMS, Whatsapp, Web Chat, Pro-active Chat, Facebook, Instagram) using the Customer Care system and deliver a highest level of service and qualitative respond
  • Ensure that customers' enquiries are sufficiently and accurately answered within agreed timeframes
  • Work with E-Commerce, CRM and Retail teams to ensure proficiency in handling consumer-facing tools employed by the company.
  • Work with relevant functional teams to deliver high level of customer satisfaction.
  • Ensure all customer enquiries are responded to within stipulated timeframe: 24-48 hours
  • Constantly strive to achieve Customer Care KPIs including CSAT Score, First Reply Time and Full Resolution Time, etc.
  • Proactively review the KPIs on a daily/weekly/monthly basis through the use of Customer Care system.
  • Remain up-to-date on all promotions, product launches and Club mechanics
  • Proactively keep product and service knowledge to the highest levels by ultilising the company's learning app.

Customer Care Operations Excellence (Singapore and Malaysia):
  • Apply improvement and feedback shared during Q&A assessment
  • Animate and identify ways to constantly improve CSAT score and avg. respond time for email, chats or calls, and propose areas of improvements.
  • Communicate and work cohesively with all key stakeholders, whilst effectively monitoring results and providing feedback to fine-tune the customers' journey.
  • Listen, probe and question in order to clarify and understand customer needs to improve first contact resolution rate.
  • Adhere to Customer Care SOP created for all functions to resolve customer enquiries efficiently and pleasantly and constantly share feedback with functional teams to improve the SOP.
  • Usage of and proficiency in relevant systems to ensure accurate and consistent information is provided promptly to customers
  • Proactively update customers' key information and provide each ticket summary in Customer Care system.
  • Ability to evaluate professionally and escalate problems/issues promptly when necessary
  • Usage of Customer Care system to monitor and track enquiries statuses / comments
  • Ensure all tickets are followed through with functional teams

Analysis & Reporting (Singapore and Malaysia):
  • Provide weekly and monthly Customer Care reports.
  • Leverage on existing tools on the website as additional tool kit to support customers.

Requirements
  • 5 working days per week (Monday to Friday) and 8 working hours + 1 hour break
  • Mandarin is mandatory for reading, written and speaking

Benefits
  • Entitle for 13th month salary bonus,
  • Performance bonus 12% max out of 13 months,
  • 16 days AL,
  • Product claim upon confirmation per quarter,
  • Staff purchase 40%.
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