Customer Service Coordinator

Key accountabilities

· Provide a high standard of customer service in delivering duties to support the organisation, ensuring client and stakeholder needs are met effectively and efficiently.

· Offer or source technical expertise and operational support to meet client outcomes, including pricing, product availability, sample distribution, and engagement on delivery timelines.

· Handle administrative tasks that support client delivery, including managing purchase orders, sales orders, shipping documentation, and other clerical duties.

· Ensure compliance with client orders by generating appropriate documentation to meet standards, such as Accreditation, ISO Audit Certificates, and other relevant legislation.

· Manage accounts receivable, including sending regular payment reminders, addressing client inquiries, and following up on outstanding debtors.

· Support client engagement marketing projects, including updating the website, developing marketing materials, and assisting in sales support communications.

· Assist in key sales projects, from sourcing samples and engaging with suppliers to placing orders, coordinating meetings, and collaborating with production teams, ensuring timely completion.

· Provide accurate information and take ownership of inquiries, ensuring matters are resolved efficiently and effectively.

· Proactively troubleshoot client issues, providing regular updates on the status of transactions or inquiries to ensure transparent communication.

· Conduct research and compile reports, high-level submissions, and advice to support informed decision-making and strategic planning.

Maintain and review administrative systems and processes, identifying areas for improvement and making recommendations to enhance operational efficiency.

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 01 November 2024
• Expected salary: RM4,500 per month