English & BM Speaker With Basic up to Rm1900 as Customer Services Assistant @Jb!!!
Salary undisclosed
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Job Responsibility
Responsibility
Job Requirements
Our client is a leading global provider of technology-enabled business process of outsourcing solutions. The project is a Singaporean multinational technology company headquartered in One-North, Singapore. It is the developer of a super-app for ride-hailing, food delivery, and digital payment services on mobile devices that operates in Singapore, Malaysia, Cambodia, Indonesia, Myanmar, the Philippines, Thailand, and Vietnam.
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Ready to take the next step? We want to see your talent, submit your resume now
[email protected], with the email title: CS-JB
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Responsibility
- Manage and resolve incoming customer inquiries via phone, chat, and email concerning ride-hailing, food delivery, and other services.
- Manage and resolve customer complaints related to driver or delivery partner performance, service quality, and order issues, ensuring effective and prompt solutions.
- Facilitate order modifications, cancellations, and refunds, ensuring a seamless and efficient process for customers.
- Clearly inform customers of any updates to service policies, terms, or conditions, ensuring they are fully aware of any changes.
- Keep up-to-date with the latest updates in service policies, operational procedures, and best practices in customer service.
Job Requirements
- Possess at least SPM and above. Fresh graduate is welcome to apply.
- Fluency in reading and writing English and Bahasa MalaysiaÂ
- 24 Hours rotational shift (9 Hours including 1 hour break)Â
- 6 Workdays and 1 Rotational Off day including working on weekend and public holidays.
- Passionate on customer experience related tasks
- Able to work in a fast-paced environment.
- Strong ability to multitask, prioritize and manage time effectively.
- You are required to work on site at Medini 7 Office
- Available to start work on September 2024Â
- Salary Package: RM1900 + KPI ALLOWANCE UP TO RM400 + NIGHT SHIFT ALLOWANCE UP TO RM 300
- EPF+SOCSO
- 12Â ANNUAL LEAVE + 14 MEDICAL LEAVE is PROVIDED
- 1 month paid training is provided
- FREEÂ Shuttle service at some location.
- Location: NEAR Nusa JayaÂ
Our client is a leading global provider of technology-enabled business process of outsourcing solutions. The project is a Singaporean multinational technology company headquartered in One-North, Singapore. It is the developer of a super-app for ride-hailing, food delivery, and digital payment services on mobile devices that operates in Singapore, Malaysia, Cambodia, Indonesia, Myanmar, the Philippines, Thailand, and Vietnam.
Â
Ready to take the next step? We want to see your talent, submit your resume now
[email protected], with the email title: CS-JB
Â
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