Analyst- Customer Ops
RM 2,700 - RM 5,100 / Per Mon
Original
Simplified
Job Description:
- - Team Management - task assignment, resource backup management, OT and Public Holiday arrangement
- - First level of escalation
- - Ensure team member works accordance to the approved DTP
- - Manage Customer Feedback & Complaints, Satisfaction from Survey sent
- - Assisting team member in day-to-day operations task
- - Order Fulfilment (Process customer orders)
- - Order Issues Resolution, Amendments, Cancellations, Rush orders, Disputes
- - Assist Supply with inventory management
- - Billing / Invoicing / Letter of Credit Vetting
- - Managing customer queries
- - Issue invoice and send invoice to customer
- - Follow up customer for invoice payment
- - Sending Customer Survey (Feedback & Complaints, Satisfaction)
- - Manage customer Records, customer Master Data, Manual Pricing update
- - Liaising with Indirect Tax, Legal and Trade Compliance on Trade related issue
- - Month end closing activities
Requirement:
- - SAP FI CO Finance
- - Billing/ Sales Order Management / Supply Chain Operations experience
- - Adaptable, analytical, agile in learning and results oriented
Standard benefit as an employee
- Medical
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