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Analyst- Customer Ops

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 2,700 - RM 5,100 / Per Mon


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Job Description:

  • - Team Management - task assignment, resource backup management, OT and Public Holiday arrangement
  • - First level of escalation
  • - Ensure team member works accordance to the approved DTP
  • - Manage Customer Feedback & Complaints, Satisfaction from Survey sent
  • - Assisting team member in day-to-day operations task
  • - Order Fulfilment (Process customer orders)
  • - Order Issues Resolution, Amendments, Cancellations, Rush orders, Disputes
  • - Assist Supply with inventory management
  • - Billing / Invoicing / Letter of Credit Vetting
  • - Managing customer queries
  • - Issue invoice and send invoice to customer
  • - Follow up customer for invoice payment
  • - Sending Customer Survey (Feedback & Complaints, Satisfaction)
  • - Manage customer Records, customer Master Data, Manual Pricing update
  • - Liaising with Indirect Tax, Legal and Trade Compliance on Trade related issue
  • - Month end closing activities

Requirement:

  • - SAP FI CO Finance
  • - Billing/ Sales Order Management / Supply Chain Operations experience
  • - Adaptable, analytical, agile in learning and results oriented

Standard benefit as an employee

  • Medical