Epicareer Might not Working Properly
Learn More

Analyst- Customer Ops

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 2,700 - RM 5,100 / Per Mon

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified

Job Description:

  • - Team Management - task assignment, resource backup management, OT and Public Holiday arrangement
  • - First level of escalation
  • - Ensure team member works accordance to the approved DTP
  • - Manage Customer Feedback & Complaints, Satisfaction from Survey sent
  • - Assisting team member in day-to-day operations task
  • - Order Fulfilment (Process customer orders)
  • - Order Issues Resolution, Amendments, Cancellations, Rush orders, Disputes
  • - Assist Supply with inventory management
  • - Billing / Invoicing / Letter of Credit Vetting
  • - Managing customer queries
  • - Issue invoice and send invoice to customer
  • - Follow up customer for invoice payment
  • - Sending Customer Survey (Feedback & Complaints, Satisfaction)
  • - Manage customer Records, customer Master Data, Manual Pricing update
  • - Liaising with Indirect Tax, Legal and Trade Compliance on Trade related issue
  • - Month end closing activities

Requirement:

  • - SAP FI CO Finance
  • - Billing/ Sales Order Management / Supply Chain Operations experience
  • - Adaptable, analytical, agile in learning and results oriented

Standard benefit as an employee

  • Medical