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Call Centre Assistant

Salary undisclosed

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Salary MYR3000 - 4000

Industry: Medical Tourism

*Note: Applicant must be based in JB, Malaysia

Job Description:

  • Manage large numbers of inbound and outbound calls in a timely manner
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets
  • Ability to provide professional communication in all environments
  • Strong organisational, communication and verbal skills
  • Understanding of essential hospitality standards and company policies
  • Skill in developing relations with guests, vendors and internal departments
  • Time management and resource management
  • Ability to project a professional and knowledgeable demeanor
  • Greet guests and confirm reservations.
  • Provide excellent customer service and attention to detail.
  • Maintain positive ongoing relationships.
  • Maintain high ethical standards and professionalism.
  • Multitask and prioritise as necessary to meet customer needs.
  • Represent the company with integrity and dedication.

Requirements:

  • Proficient in Spoken and Written English
  • Enthusiasm for Customer Service

Interested applicant please email: [email protected]