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Salary MYR3000 - 4000
Industry: Medical Tourism
*Note: Applicant must be based in JB, Malaysia
Job Description:
- Manage large numbers of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
- Ability to provide professional communication in all environments
- Strong organisational, communication and verbal skills
- Understanding of essential hospitality standards and company policies
- Skill in developing relations with guests, vendors and internal departments
- Time management and resource management
- Ability to project a professional and knowledgeable demeanor
- Greet guests and confirm reservations.
- Provide excellent customer service and attention to detail.
- Maintain positive ongoing relationships.
- Maintain high ethical standards and professionalism.
- Multitask and prioritise as necessary to meet customer needs.
- Represent the company with integrity and dedication.
Requirements:
- Proficient in Spoken and Written English
- Enthusiasm for Customer Service
Interested applicant please email: [email protected]
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