Branch Manager - Logistics/Freight (Mandarin Speaker)

Position Overview:

As a Branch Manager at a leading MNC Freight Forwarder, you will be responsible for overseeing and managing the daily operations of the Klang Branch.You will play a pivotal role in leading a team of professionals, fostering client relationships, and ensuring the branch's overall profitability and growth.

Key Responsibilities:

Sales & Operational Oversight:

• Supervise all facets of branch sales and operational activities, including import/export processes, customs clearance, warehousing, and transportation services.
• Formulate and implement streamlined operational processes to enhance productivity and reduce expenses.
• Ensure all operations comply with relevant regulations and industry standards.

Team Leadership:

• Recruit, train, and mentor a high-performing team of freight forwarding professionals.
• Direct the sales team's activities, set performance targets, and monitor their achievements.
• Establish clear performance objectives and provide ongoing feedback to facilitate employee growth.
• Cultivate a positive and collaborative work environment that encourages teamwork and employee engagement.

Client Engagement:

• Develop and maintain robust relationships with existing clients, promptly addressing their needs and concerns.
• Seek and secure new business opportunities to expand the branch's client base.
• Ensure outstanding customer service and strive to exceed client expectations.

Financial Stewardship:

• Develop and manage the branch budget, tracking expenses and revenue to meet profitability goals.
• Implement cost-effective strategies to improve financial performance.
• Generate regular financial reports and forecasts for senior management review.

Regulatory Compliance and Safety:

• Ensure the branch complies with all applicable laws, regulations, and safety standards.
• Promote a culture of operational excellence and responsible work practices within the branch.

Market Intelligence and Strategy:

• Stay updated on industry trends, market developments, and competitor activities.
• Contribute to the creation and execution of the branch's strategic plans and growth initiatives.

Qualifications:

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
• Must be able to speak in Mandarin/Hokkien or Cantonese
• Must handle PnL in their current role
• Proven experience (5+ years) in freight forwarding and logistics, with a successful leadership track record.
• Strong knowledge of the Malaysian logistics and transportation market.
• Excellent leadership, communication, and interpersonal skills.
• Proficient in logistics and supply chain management software.
• Strong financial acumen with the ability to analyze and interpret financial data.
• Results-oriented with a focus on achieving targets and delivering exceptional customer service.
• Familiarity with customs regulations and international trade practices.