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Changing how we live today
to help secure our future.
Join us at Gentari to be part of this exciting, purposeful journey towards a cleaner energy future.
Gentarians are passionate about sustainability - our purpose is to solve the world’s most pressing sustainable energy needs. Here at Gentari, we move differently. Teams seek out opportunities to work with one another to achieve shared goals and we trust our people with the freedom and autonomy in ways of working to spur innovative thinking and creativity. We aim to keep good people at the heart of what we do by ensuring that our people feel empowered to chart career paths alongside personal growth. Beyond the promise of an open and flexible work environment, we hope to make Gentari feel like a second home, a place where everyone is valued, and differences are celebrated.
Job Summary: The Customer Support oversees BPO partners and regional customer support teams, ensuring compliance with standards, performance metrics, and customer service excellence. This role also involves working closely with internal stakeholders to align support strategies, secure buy-in, and effectively resolve conflicts related to customer support operations.
Responsibilities
By applying, you agree that we may collect and process your personal information for employment purposes. Please review our privacy notice for details on how we handle your data. Click here for Gentari Privacy Notice.
Putting Clean Energy Into Action
to help secure our future.
Join us at Gentari to be part of this exciting, purposeful journey towards a cleaner energy future.
Gentarians are passionate about sustainability - our purpose is to solve the world’s most pressing sustainable energy needs. Here at Gentari, we move differently. Teams seek out opportunities to work with one another to achieve shared goals and we trust our people with the freedom and autonomy in ways of working to spur innovative thinking and creativity. We aim to keep good people at the heart of what we do by ensuring that our people feel empowered to chart career paths alongside personal growth. Beyond the promise of an open and flexible work environment, we hope to make Gentari feel like a second home, a place where everyone is valued, and differences are celebrated.
Job Summary: The Customer Support oversees BPO partners and regional customer support teams, ensuring compliance with standards, performance metrics, and customer service excellence. This role also involves working closely with internal stakeholders to align support strategies, secure buy-in, and effectively resolve conflicts related to customer support operations.
Responsibilities
- Stakeholder Collaboration: Build strong relationships with internal departments to align on customer support standards and secure buy-in for key initiatives and process improvements;
- Conflict Resolution: Act as a mediator to resolve conflicts that may arise between customer support teams and other departments, ensuring solutions prioritize customer needs and service quality;
- BPO Management: Maintain strong relationships with BPO partners, ensuring that SLAs and performance metrics are met;
- Regional Support Oversight: Coordinate customer support teams across the region, ensuring a consistent approach;
- Compliance & Standards: Ensure all customer support operations comply with internal policies and regulatory requirements.
- Bachelor’s degree in Business, Communications, or a related field;
- Minimum 5 years of proven experience in customer support or a related role;
- Strong conflict resolution and mediation skills;
- Experience managing BPO relationships and ensuring SLA compliance;
- Excellent communication and interpersonal skills;
- Ability to work collaboratively with cross-functional teams;
- Knowledge of regulatory requirements and compliance standards in customer support;
- Fluency in spoken and written English is a must.
By applying, you agree that we may collect and process your personal information for employment purposes. Please review our privacy notice for details on how we handle your data. Click here for Gentari Privacy Notice.
Putting Clean Energy Into Action
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