Epicareer Might not Working Properly
Learn More

Customer Experience Agent

Salary undisclosed

Apply on


Original
Simplified

Must have:

  • Must possess at least a Diploma in any relevant field with at least 2-3 years of working experience in Customer Service industry.
  • Required language (s) : Bahasa Malaysia, English.
  • Excellent verbal/written communication skills in both English and Malay languages.
  • Ability to communicate results to management and in a fast paced environment.
  • Fresh graduates are encouraged to apply.
  • Able to start work immediately

Responsibilities:

  • Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.
  • Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
  • Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.
  • Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
  • Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.
  • Support other department campaigns when the need arises.