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Location: Kuala Lumpur
Experience: 3 Years+
Job Mode: Full-time
Work Mode: WFH
Shift: 1st shift (United States of America)
Job Summary
Performs commoditized activities which may include monitoring, event management, service requests, and engineering. Delivery Leads have foundational experience in network, systems, application, access requests, production support, or security engineering, and consistently work independently in performing activities.
Responsibilities & Duties
- Must have the ability to understand and translate business requirements into engineering and/or implementation details.
- Ability to manage Network technical/engineering/implementation resource tasks and service delivery. This includes FTE/FTC/vendors and partners.
- The candidate must have excellent client interfacing skills, vendor/third-party resources, strong verbal and written communication skills and ability to work with all levels of management.
- Candidate should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours and weekends a must) to successfully interact and communicate on a global level if needed.
- Accountable to manage the "end-to-end" successful technical or solution delivery of assigned tasks partnering with Network engineering/implementation teams, program/project manager or directly with the requestor.
- Takes direct accountability for the engineering resources and all assigned work tasks. Is accountable for the RQM/Release and Deployment tasks (prior to; up to, during and post the change window through Production Day-One).
- Develops, tracks, reports, and manages engineering delivery tasks
- 3 years+ experience required in Technical role supporting network project/programs
- Leadership: be a self-starter, self-directed and shows initiative
- Focused on execution, delivery, and commitment to dates. Ability to work in a high-paced environment
- Experience with Microsoft Office Suite
- Can manage risk; is a good decision maker
- Understands the big picture; can relate to the firm's strategy and actions and how they support our business results
- Demonstrates ownership: Is accountable and can influence/hold others accountable (professionally)
- Strong written and verbal communications skills. Ability to communicate and influence upward as well as laterally
- Organized and detail-oriented
- Have a strong technical acumen
- Ability to partner with others for the good of the initiative
- Bachelor's degree in engineering, computer science, business or a finance-related field/technical training. Must have strong analytical skills Familiar with relevant technologies.
- Industry Certifications in PMP, ITIL, Agile Methodology are strongly preferred, technical certifications such as CCNA are a plus.
- Experience with Change Management and CAB processes and procedures a must.
- Strong background in IT service delivery role.
- Financial services experience (Insurance, Banking, Investment banking).
- Ability to be nimble and flexible; prioritize workload, proactively react to issues and consistently react to shifting deadlines.
- Ability to create meaningful data that contributes to the Change Management and Service Delivery processes.
- Experience with Jira, Confluence, Lean-Agile, Scrum, Kanban, SAFe Agile methodologies
Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
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