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Jobs or company...

SuccessFactors Business Analyst

  • Full Time, onsite
  • Campbell Chamberlain
  • Kawasan Sekitar Kuala Lumpur, Malaysia
Salary undisclosed

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We are supporting a Global client with their search for a SuccessFactors Business Analyst to work globally in optimising the usability and functionality of their SAP SuccessFactors platform. This role will involve partnering with various stakeholders across regions to enhance processes, simplify complex workflows, and deliver solutions that improve user experience and system performance. As a key player in our global HR technology team, the SuccessFactors Business Analyst will collaborate closely with the SuccessFactors Technical Manager and contribute to the continuous improvement of our HR processes.

The ideal candidate will have a global mindset, be a strong team player, and have a knack for making complex processes easy to understand for all users.

Key Responsibilities:

1. Global SuccessFactors Process Improvement:

  • Collaborate with HR teams and key stakeholders worldwide to understand their needs and identify opportunities to improve SuccessFactors usability and efficiency.
  • Analyse and document current workflows, identifying inefficiencies or areas of complexity, and propose optimised processes that align with global HR objectives.
  • Simplify and streamline complex processes, ensuring they are easy to understand and use across different regions and cultural contexts.

2. Business Requirement Gathering:

  • Act as a liaison between HR stakeholders, end users, and the technical team to gather, document, and translate business requirements into functional specifications.
  • Work with global HR and technical teams to prioritise requirements and ensure solutions meet both business and technical needs.
  • Conduct user interviews, workshops, and feedback sessions to gather insights on system performance, usability, and desired improvements.

3. Solution Design & Usability Enhancements:

  • Collaborate with the SuccessFactors Technical Manager and technical team to design solutions that enhance system functionality and user experience across modules such as Employee Central, Recruitment, Performance & Goals and any future implementations.
  • Ensure that solutions are designed to be intuitive and user-friendly, reducing the complexity of HR processes.
  • Assist in the configuration and testing of system changes to ensure they meet the defined business requirements.

4. Training and User Support:

  • Develop clear, concise user guides, training materials, and process documentation to help global users navigate SuccessFactors with ease.
  • Provide ongoing support and training to HR teams and end users to ensure they are confident in using the system and are able to apply best practices.
  • Host workshops, webinars, and training sessions to increase user adoption of new features and optimized processes.

5. Data Analysis & Reporting:

  • Work with HR teams to create, analyse, and maintain custom reports that provide insights into key HR metrics and trends.
  • Use data analytics to measure the success of implemented solutions and improvements, making adjustments as needed based on feedback and performance metrics.

6. Continuous Improvement & Global Alignment:

  • Stay up to date with SuccessFactors updates and industry best practices, evaluating new features and functionalities for potential use within the organisation.
  • Ensure global alignment by collaborating with teams across different regions, fostering a consistent and standardised approach to HR processes while accommodating local needs where necessary.
  • Identify opportunities for further automation, process improvement, and optimisation, driving continuous improvement efforts across all modules.

7. Collaboration with Global Teams:

  • Foster strong relationships with HR and IT teams globally, ensuring effective communication and alignment of SuccessFactors initiatives.
  • Act as a bridge between technical and functional teams, ensuring that technical solutions are aligned with business needs and are easily understood by non-technical users.

Experience:

5+ years of experience working as a Business Analyst or in a similar role within SAP SuccessFactors.

Proven experience in process improvement, system optimisation, and stakeholder management in a global environment.

Hands-on experience with SuccessFactors modules, including Employee Central, Recruitment, Performance & Goals, is a plus.

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