Inside Sales Specialist

Inside Sales Specialist manages customer relationship equity – this group of professionals will reach customers by phone, e-mail, and other channels, they will become first point of contact within defined accounts. They will work closely with Sales and Marketing team on leads qualifications, engage with Limited Value Channel Partners and drive its business growth, as well as increase the repurchase rates. Inside Sales will become an effective team player to increase the lead/opportunity conversion rate, drive sustainable revenue growth with Limited Value Channel Partners via collaborating with Field Sales, Marketing, Tender team, and other cross functions. They might also participate or host web-demos or virtual presentations for interested prospects.

Responsibilities

• Drive the revenue growth for the defined Limited Value Channel Partners and meet the target.
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails via diversifying the lead sources.
• Qualify and manage sales leads from industry reports, Market, trade shows and other sources. Follow up with assigned Sales Associate on all qualified leads.
• Support and service low volume Channel Partners who are untouched by Fields Sales with a goal of increasing revenue. Work with these channel partners to build their pipeline of MSA business and close deals.
• Educate customers on new product launches, promotional programs, services, and product information being introduced by MSA with the express purpose of generating incremental sales revenue.
• Provide support and training to End Users and Channel Partners by using tools such as product demos, toolbox presentations and phone calls.
• Support, drive, and monitor key sales opportunities with Channel Partners and End Users which generate from Sales leads. Communicate sales opportunities to sales personnel and channel partner. Track and monitor opportunities and conversions via existing tools.
• Effectively engage with defined accounts to increase repurchase rates.
• Drive higher levels of Customer Satisfaction by capturing voice of the customer, information and maintaining accurate CRM reporting.
• Provide high-level sales support to defined accounts. Facilitate with business partners to resolve major concerns and support business requirements.
• Use customer feedback to generate ideas about new product features, new products or new services.
• Research and identify new methods to increase end-user and channel partner engagement and drive new streams of revenue within defined area.

Requirements

• Good English & Indonesian language skills in oral, writing, and reading are must.
• With 5-6 years proven successful track record as an Inside Sales or Sales role in drive revenue growth online in Public Safety, Electrics, Mechanics Manufacture industries.
• Major in Engineering, Mechanics, chemical industry, or automation.
• Experience in safety protection equipment, chemical industry, oil & gas, and its upstream and downstream industries is preferred.
• Ability to grasp technical product knowledge
• Excellent customer driven quality orientation
• Competent numeracy/commercial skills
• Strong communication skills (written, verbal, presentation and interpersonal)
• Ability to communicate and verbalize complex information effectively to MSA Sales Channel partners and customers. Listens carefully to customers and seeks to understand customer needs
• High-energy, positive attitude and motivated self-starter
• Strong organization, preachment and planning skills
• Demonstrated sales ability / persuasiveness.
• Excellent computer skills on data analysis
• Utilized an Order Management / Issue Tracking / CRM /Salesforce System