Operation Lead

Position Responsibilities

• Set goals, develop, and drive strategic and operational plans based on trend analysis and local market knowledge to ensure effective execution
• Manage the team with integrity, honesty, and knowledge that promotes the culture, values, and mission of ZUS Coffee
• Oversee operating costs by defined geography to optimize the contributions
• Optimize geography contributions through the right people, place, and the following processes
• Drive the engagement, development, and performance of all team members
• Demonstrate a calm demeanor during tough periods or unusual events and manage smooth transitions thereafter to keep the stores operating to standard and to set positive examples for the store teams
• Demonstrate ingenuity and creativity in accomplishing goals when resources are limited or unavailable; can execute a plan without relying on a defined process
• Set clear expectations, delegate and communicate key responsibilities and practices to team members to ensure smooth flow of operations
• Constantly review store environment to identify problems, concerns, and opportunities for improvement
• Monitor and manage store staffing levels
• Utilize management information tools and analyze financial reports to identify and address trends and issues in-store performance
• Ensure compliance with applicable federal, state, and local laws and regulations
• Develop risk management framework, service recovery framework, policy, process and establish financial budgets and plans
• Develop and maintain business continuity strategies, policies, and guidelines
• Facilitate the innovation process within the organization and foster business relationships and organizational diversity
• Manage compliance with food and beverage hygiene policies and procedures
• Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition
• Utilize and demonstrate effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected
• Produce related reports for management review
• Perform other related duties as assigned by superior/ management
• Qualifications & Experience
• At least 5 years of progressive working experience preferably in the F&B industry or similar role in a complex environment
• Experience supervising others
• Excellent presentation, communication, problem-solving, interpersonal, and leadership skills
• A valuable Team Player and Critical Thinker
• Good organizational and time-management skills
• Computer literate with good command of both written and spoken English and Malay
• Pleasant personality, independent, hardworking, and energetic person
• Willing to work during weekends and public holidays
• Confident, proactive, able to work under pressure and meet tight deadlines
• Possess own transport and willing to travel

a Necessity, not a Luxury