Customer Support Representative

Customer Support Representative will be the primary point of contract for customers seeking assistance with our products or services. You will handle inquiries, resolve problems, and provide information to ensure a high level of customer satisfaction. Your role is crucial in maintaining strong customer relationship and promoting our brand image. Job Function of Customer Support Representative: • Respond promptly to customer inquiries through various channels (phone, email, chat, social media) provide accurate information and solutions. • Identify and assess customer needs to achieve a quick and effective resolution of issues. • Maintain a comprehensive knowledge base of company products, services, policies, and procedures to provide accurate and up-to-date information to customers. • Record and track customer interactions, inquiries & complaint using a customer support software system. • Provide exceptional customer experience by actively listening, showing empathy, and displaying professionalism in all customer interactions. • Offer product or service suggestions and recommendations based on customer needs and preferences. • Collaborate with other internal departments, such as sales, marketing, R&D, regulatory, and QAQC, to resolve customer issues or and gather additional information when necessary. • Analyze and identify trends in customer inquiries and provide feedback to improve products, services, and processes. • Stay updated on industry trends, product updates, and customer support best practices for continuous improvement. • Performs other ad-hoc project / duties periodically assign by supervisor to meet operational and/or other requirements. Minimum requirement for this position in terms and conditions: • High school diploma or equivalent; a bachelor's degree is a plus. • Previous experience in customer service or a related role is preferred. • Excellent communication skills, both written and verbal, with a professional and friendly demeanor.