Logistics Customer Service (Taman Molek) - RM 2500-RM 4000

Working Location: Taman Molek Working Days & Hours: 5 day's Work in Office: Monday to Friday (Time 9.00 am - 6 pm) Benefits: Work life balance, attractive remuneration package & benefits and allowance KWSP and SOCSO Growth and Development opportunities. Yearly Increments to upgrade the basic salary yearly & improve the lifestyle. Job Responsibilities: - Efficiently handle inbound and outbound customer call and email inquiries. - Ensure customer's orders are correctly & timely updated in the system. - Responsible to update the system on each job work flow do billing and submit job for closing once job complete. - Handling and ensure accuracy & timeliness on all the shipping & operational activities. - Provide exceptional customer service and support to clients, including responding to inquiries and resolving complaints. - Monitor shipment status and notify customers of all details of shipment updates, for both FCL/ LCL export and import. - Ensure customer details are updated in all operational systems. - Ensure that all documentation meets import/ export regulations. - Timely preparation of all required documentation during shipment arrangement. - Prepare monthly reports for management reports as requested from time to time. - Manage and coordinate with vendor/ suppliers to ensure they are providing quality and stable services. - Collaborate with internal teams to fulfill customer expectations. - Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction. - Liaison with customers, agents, operations and service providers on all operational related matters. - May perform other duties as and when required. Benefits: Work life balance, attractive remuneration package & benefits and allowance KWSP and SOCSO Growth and Development opportunities. Yearly Increments to upgrade the basic salary yearly & improve the lifestyle. Job Responsibilities: - Efficiently handle inbound and outbound customer call and email inquiries. - Ensure customer's orders are correctly & timely updated in the system. - Responsible to update the system on each job work flow do billing and submit job for closing once job complete. - Handling and ensure accuracy & timeliness on all the shipping & operational activities. - Provide exceptional customer service and support to clients, including responding to inquiries and resolving complaints. - Monitor shipment status and notify customers of all details of shipment updates, for both FCL/ LCL export and import. - Ensure customer details are updated in all operational systems. - Ensure that all documentation meets import/ export regulations. - Timely preparation of all required documentation during shipment arrangement. - Prepare monthly reports for management reports as requested from time to time. - Manage and coordinate with vendor/ suppliers to ensure they are providing quality and stable services. - Collaborate with internal teams to fulfill customer expectations. - Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction. - Liaison with customers, agents, operations and service providers on all operational related matters.