IT EXECUTIVE

JOB SCOPE Responsibilities: As an IT technical support officer, you'll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, specifically overall scopes including the following: keep computer systems running smoothly and ensure users get the maximum benefit from them install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required provide support, including procedural documentation and relevant reports follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications set up new users' accounts and profiles and deal with password issues respond within agreed time limits to call-outs work continuously on a task until completion (or referral to third parties, if appropriate) prioritize and manage many open cases at one time rapidly establish a good working relationship with customers and other professionals, such as software developers test and evaluate new technology conduct electrical safety checks on computer equipment. Assist Lead UX/UI designer on web and / or e commerce applications and layout including both commercial and technical aspects Other instruction(s) by management on case - to - case basis;