Coordinator, Clinical Services

The Coordinator, Center Services plays an important role in ensuring the day-to-day functioning and operations of the centre, essentially client management. Their tasks include managing clients appointment, scheduling, billing and other admin tasks, assists & communicates between clients & therapists from bottom to top and ensuring the ambience is clean and comfortable. Besides, they are responsible in facilitating all clients and therapist related processes Primary role: - Reviewing submissions of registrations and intake documents, and transfer relevant data into client assignment calculator, and registration databases for on-going and special project clients. - Collecting required intake documents and forms to ensure organizational policy compliance. - Evaluating program eligibility and process preliminary stages of program requests for Clinical Services Lead and Clinical Services Manager Approval. - Liaising with mental health professionals (MHPs) regarding client assignment, including coordinating and scheduling first sessions (for new and handover clients) between MHPs and clients. - Ensuring and monitoring completion of terminated and handover client files Corresponding and following-up with MHPs on termination and handover processes and documents - Processing, documenting and delivering feedback forms to accountable MHPs - Opening, closing, auditing and monitoring client files by trainees to ensure clinical compliance of trainee MHPs