LOGISTIC & CUSTOMER SERVICE EXECUTIVE

Logistic Duties & Responsibilities Control the overall operation of delivery, includes categories the trips, identify the types of lorry need to be used, and also estimate the delivery timing Always checking the on-hold orders, and deliver them in the shortest possible time period, especially those special order from factory. Eg: customized door, zinc roofing, ect. Follow up with the purchase department if the special orders haven arrived on the estimated timing. Oversee the planned maintenance vehicles and make sure every lorry is in good condition. Each lorry has to be serviced every quarter. React to any offsite breakdown. Ensure operation carry out in the most cost-effective and safest way. Motivate, organize and encourage teamwork within the workforce to ensure set productivity target are met. Ensure company is in compliance with law and regulation and resolve any legal issue pertaining to transportation. Any ad hoc task as assigned by superior Customer Service Duties & Responsibilities Assist sales team to prepare quotation, PO, invoice, consignment note, price list and report. Responsible to attend walk-in customers. Assist in correspondence with customers by email and to follow up and resolve customer complaints. Assist to follow up on the status of the order and monitor closely. Update customer on the ETA (estimated time arrival). Ensure prompt follow up to ensure the stock will be delivered to customer on time. In the event not able to fulfill customer requirement on the order or delivery date, contact customer immediately to provide alternative solution. Verify product’s pricing and update new pricing for customer upon request by Sales Executive. Communication and follow up with sales team to achieve monthly sales and collection target. Ensure the payment for all orders have been collected according to payment method. Ensure the integrity of client information maintained in the database system. Provide technical support to sales team for any related request, inquiry, quotation or confirmation. Any ad hoc task as assigned by superior.