Front Desk Executive

1. Assist the Department Duty Manager in all matters pertaining to the Front Office. 2. Supervise the operational aspects of the department particularly in the areas of telephones services, check-in / out, procedures cashiering, room allocation and room status. 3. Plan and implement the Front Office shift rotation and duty roster, taking into consideration all weekends, peak seasons, public holiday and special functions which may affect room occupancy and guest traffic. 4. Monitor the performance of the Front Office operation staff and where necessary conduct briefings / workshop to help them improve their job skills. 5. Achieve targeted revenues while keeping within approved expenses to maximise departmental profitability. 6. Be fully aware of all going-on’s around the club and to prepare the Front Office with the adequate knowledge and manpower to effectively cater to the event. 7. Communicate to all department / offices concerned, any information related to the expected arrival / departure, special request / requirements, visit of VIPs, dignitaries / officials , royalty and business associates. 8. Be fully acquainted with royalty/dignitary protocol in order to prepare the Front Office when occasion warrant it. 9. Conduct regular inspection of the reception, lobby and back-office areas and make the necessary recommendations for improvement to Management. 10. Implement and enforce all policies set-out by the department and club to ensure a consistently high standard of work quality. 11. Effectively handle guest’s complaints resulting in both the satisfaction of the customer as well as the protection of the club’s interest. 12. Perform room in inspection prior to arrival and check-in of group bookings, VIPs and special packages in conjunction with the Housekeeping Department to ensure room conditions and amenities ore in order. 13. Oversee to the onward arrangement for accommodation and transportation of overflowed guests in cases of over-booking or full occupancy. 14. Ensure that lost and found time lodged with Front Office immediate action must be taken or forward to the relevant parties further investigation, where applicable. 15. All official lost and file reports and items must be forwarded to Personnel & Administration Dept in accordance to the established procedure 16. Prepare and submit departmental reports on a daily, weekly and monthly basis as required by the Department Manager. 17. Any other duties as may be delegated from time to time.