IT Service Desk Analyst

RM 3,500 - RM 4,500 / Per Mon

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Primary skills:

To provide technical assistance to users through phone, emails of fax
To provide 1st level support and troubleshooting.
To log problems onto HPSM.
To ensure continuous improvement to the job function
To submit daily, weekly and monthly helpdesk report to team leader
To work within Team in a pressurized working environment
To continually demonstrate excellent inter- personal and telephone communication skills.
To handle all contacts with openness, honesty and respect
To act as single point of contact It related problems and queries,
To maintain customer focus in all areas at all times.
To ensure there is an emphasis on quality and continuous improvement within your job function.
To carry out any other duties as and when assigned by the management.

Qualification:

Knowledge of Lotus Notes mail, MS Outlook
At Least 1 year of experience in a Customer Service environment
Excellent command of spoken and written English
Excellent communication and interpersonal skills
Applicants should be Malaysian citizens
Ability to grasp new technical concepts quickly.
Ability to identify and distinguish between hardware, software, network and server problems

Competencies:

Good Working knowledge of Microsoft Office (Word, Excel, SharePoint) and Snow Ticketing Tools.
Understand the Security requirements necessary to perform ID administration tasks
Good written and verbal communication skills.
Good interpersonal skills and customer service skills.
Ability to work with a team and a good team player.
Highly self-motivated and directed.

Job Types: Full-time, Contract

Pay: RM3,500.00 - RM4,500.00 per month

Benefits: