Assistant Branch Manager
Salary undisclosed
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Job Summary:
The Assistant Branch Manager is responsible for assisting the Branch Manager in overseeing the day-to-day operations of the branch. This role involves managing staff, ensuring customer satisfaction, meeting sales targets, etc.
Key Responsibilities:
- Assist in planning, organizing, and directing branch operations.
- Oversee daily branch activities, including opening and closing procedures.
- Ensure adherence to bank policies, procedures, and regulatory requirements.
- Monitor and manage branch expenses to optimize costs.
- Implement and maintain effective control systems.
- Provide exceptional customer service to ensure customer satisfaction.
- Resolve customer complaints and inquiries promptly and efficiently.
- Identify and address customer needs, promoting cross-selling and upselling opportunities.
- Build and maintain strong relationships with customers.
- Lead, motivate, and develop a high-performing team.
- Recruit, hire, and train new staff members.
- Conduct performance reviews and provide feedback to team members.
- Foster a positive and collaborative work environment.
- Assist in developing and implementing sales strategies to achieve branch targets.
- Monitor and analyze sales performance, identifying areas for improvement.
- Identify and pursue business opportunities to expand the branch's customer base.
- Participate in sales campaigns and promotions..
Required Qualifications:
- Bachelor's degree in business administration, finance, or a related field.
- Proven experience in banking or financial services, preferably in a branch management role.
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving skills.
- Strong knowledge of banking products and services.
- Proficiency in relevant software applications, such as autocount and Microsoft Office.
- Ability to work under pressure and meet deadlines.
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