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Customer Service Executive (Inbound/Outbound)

RM 2,200 - RM 3,000 / month

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About You
CARSOME is on the hunt for a talented and experienced Telesales ,Customer Service. We need a self-motivated person with strong communication and negotiation skills. Your duties identifying potential customers and setting Free Test Drive appointments / Video Car Tour.

Your Day-To-Day

  • Perform Outbound Calls based on leads assigned by Team Leads via CARSOME’s CRM system & also handle leads via CARSOME WhatsApp platform
  • Attend customer inquiries by providing accurate information regarding CARSOME’s used car business, product & service offerings.
  • Support customers in account registration,test drive appointments and also car booking
  • Proactively persuade customers to reschedule appointments that have been cancelled
  • Proactively inform customers of ongoing deals and promotion.
  • Deliver a high level of customer satisfaction
  • Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using Carsome Telesales tools provided.

Your Know How

  • Education- SPM/Diploma/Degree
  • Proven Customer Support/Service/ Telesales
  • Able to work under a fast phase environment Have a positive mindset, sales oriented person
  • Candidate must will to work alternate 6 days Candidate must will to work on Public holiday and Weekend
  • Office location - The Ascent Kelana Jaya
  • Strong, English & Bahasa Malaysia verbal and written communication skills.

Job Types: Full-time, Permanent

Pay: RM2,200.00 - RM3,000.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Commission pay
  • Performance bonus

Application Question(s):

  • Expected salary

Experience:

  • Sales: 1 year (Required)
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