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Sales Supervisor
At a glance
Job Category
Retail - Management
Start date
06/01/2024
Years of Experience
Minimum 6 years
Job Schedule
Full time
Locations
Store - Kuala Lumpur The Gardens
Legal Employer
HERMES RETAIL (MALAYSIA) SDN BHD
Posting Date
06/06/2024, 11:00 PM
About the team
Hermes may be the name of a company, but it is above all the name of a family who, for nearly two centuries, has been shaping the history of a Parisian house based on expertise and quality, tradition and innovation. A harness maker then a saddler, Hermes now channels its creativity through 14 metiers. The key values remain the same: high standards and authenticity, elegance and simplicity, imagination and daring.
An independent family business, Hermes continues to live by its French tradition of craftsmanship by creating and producing beautiful, useful and lasting objects. The Company brings together more than 13,000 employees in 50 countries and 60 subsidiaries, all artisans in their own way and all committed to the long term development of the company.
Details of the job
Major Responsibilities:
- Assist and report to Store Manager/Assistant Store Manager to manage and oversee the daily store operations
- Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships
- Identifies and handle client enquiries, concerns, and complaints
- Ensures store presentation is consistent with our brand image
- Supervise general housekeeping and cleaning duties including performing such duties, if necessary
- Coordinates with the team on the execution of sales plans and store events
- Manage and motivate staff to achieve sales targets established
- Ensures proper security measures are enforced
- Monitors and assists sales staff development by providing on-the-job training, product training, etc.
- Communicate timely with both internal and external parties.
- Which includes, emails, text messages and phone calls.
- Be a mentor to assistant sales supervisors and guide them where required
- Always maintain a high standard of personal grooming and professional conduct
- Perform any other duties that may be assigned from time to time by the Store Manager and/or Operations Team
- Passion in retail industry
- Tech savvy and good with IT/digital technology
- Fluent in English and other spoken, written languages a plus
- Must be a good team player, pleasant, service oriented and self-motivated.
- Strong team building, interpersonal and communication skills.
- Hands on computer knowledge of MS Office
About Hermès
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
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